Student Resources

IT resources for students at North Idaho College

Information Technology Help Desk

The IT Help Desk supports students at North Idaho College by serving as a centralized point of contact for all technical services. Contact the IT Help Desk for help with MyNIC, Canvas, Cardinal Mail, Cardinal WiFi, and other technical issues and questions. 

Get Technical Help

*Masks and physical distancing are required for in person visits to the Help Desk.

NIC Account Access

Your NIC account provides you access to the MyNIC portalSelf ServiceCanvasTechSmith KnowmiaCardinal MailOffice 365Cardinal Life, and Cardinal WiFi.

Keep your NIC account and information safe by managing your password. To change your password, go to and select the Change Password button. See the User Authentication Guidelines for information about secure password creation and management.

MyNIC Portal

The MyNIC portal is where you can access Self Service, Canvas, Cardinal Mail, Cardinal Life and many other NIC services.
   • Access: Select the MyNIC link on or use the direct link: Log in using your NIC account.
   • Search: Use the search field at the top of the page to find what you’re looking for.
   • My Favorites: Select the heart on icons/services that you often need to access to add it to your My Favorites section (ex. TechSmith Knowmia).

NIC Student Email

Cardinal Mail is your student email account. You can log in to Cardinal Mail by selecting the Cardinal Mail button after you log in to the MyNIC portal at . Official communications from NIC will be sent to this email account, including important deadlines, financial aid, registration, and other information.

Microsoft Office

NIC provides a Microsoft Office 365 subscription for every student enrolled in for credit courses. This subscription enables students to download Microsoft Office (Word, PowerPoint, Excel) for free.

Wireless Internet

​​Cardinal WiFi

  • Wireless access points are in every building on the Coeur d’Alene campus, the Parker Technical Education Building, NIC at Sandpoint, Bonners Ferry Center, and Aerospace Center.
  •  Choose NIC-Cardinal-WiFi, log in with your MyNIC credentials
  •  See the External Cardinal WiFi Campus Map for the best wireless access locations outside of NIC’s buildings

Off Campus WiFi


There are several computers that students can use on the NIC campus and at NIC’s outreach sites

File Storage

Box and OneDrive are web-based file storage and collaboration applications for sharing and backup.  



Mobile Printing

Print from anywhere to the student print stations in Molstead (MOL) and Edminster Student Union Building (SUB) by going to

   • See the Mobile Printing Quick Guide for instructions.
   • Mobile Printing Cost: Black & White .05¢ or .08¢ double-sided & Color .25¢.
   • Students automatically receive $2 a semester for printing.

Video and Chat

Zoom and Big Blue Button are used at NIC for video conferencing.  TechSmith Knowmia is used for creating videos.


Zoom makes it easy to share screens and host real-time video conversations, host live web broadcasts, and record to a computer or cloud for easy sharing. In addition to laptops and desktops, Zoom chat and video conferencing apps are available for iPhone, iPad, or Android. 


Several instructors use BigBlueButton for video conferences in Canvas.


TechSmith Knowmia

​​​​​​TechSmith Knowmia is a video creation and sharing platform for employees and students.


The Information Technology Help Desk works closely with the Office of eLearning to support online courses at NIC. 

eLearning's Student Resources

IT Help Desk

  • The Help Desk is the first point of contact for technical issues encountered in Canvas.


Need Assistance?

For more information, contact the Help Desk at (208) 769-3280, or submit a ticket at