Student Resources

IT resources for students at North Idaho College

Information Technology Help Desk

The IT Help Desk supports students at North Idaho College by serving as a centralized point of contact for all technical services. Contact the IT Help Desk for help with MyNIC, Canvas, Cardinal WiFi, and other technical issues and questions. 

Get Technical Help


NIC Account Access

Your NIC account provides you access to the MyNIC portalSelf ServiceCanvas, PanoptoCardinal MailOffice 365, and Cardinal WiFi.

Keep your NIC account and information safe by managing your password. To change your password, go to and select the Change Password button. See the User Authentication Guidelines for information about secure password creation and management.

MyNIC Portal

The MyNIC portal is where you can access Self Service, Canvas, Cardinal Mail, and many other NIC services.
   • Access: Select the MyNIC link on or use the direct link: Log in using your NIC account.
   • Search: Use the search field at the top of the page to find what you’re looking for.
   • My Favorites: Select the heart on icons/services that you often need to access to add it to your My Favorites section (ex. Panopto).

NIC Student Email

Cardinal Mail is your student email account. You can log in to Cardinal Mail by selecting the Cardinal Mail button after you log in to the MyNIC portal at . Official communications from NIC will be sent to this email account, including important deadlines, financial aid, registration, and other information.

Microsoft Office

NIC provides a Microsoft Office 365 subscription for every student enrolled in for credit courses. This subscription enables students to download Microsoft Office (Word, PowerPoint, Excel) for free.

Wireless Internet

​​Cardinal WiFi

  • Wireless access points are in every building on the Coeur d’Alene campus, the Parker Technical Education Building, and NIC at Sandpoint.
  •  Choose NIC-Cardinal-WiFi, log in with your MyNIC credentials

Off Campus WiFi

Loaner Internet Hotspots

  • A limited number of hotspots for wireless internet are available for students in need.  Hotspots are only available by NIC faculty or staff referral. The referring faculty or staff member should contact Robin Reese in the VP for Student Services Office at 208-676-7156 or for assistance.  



There are several computers that students can use on the NIC campus and at NIC’s outreach sites

Student Labs & Computing Spaces

Loaner Laptops

  • The IT Help Desk has loaner laptops available for students in need. Laptops are only available by NIC faculty or advisor referral. If you need a laptop, please ask one of your instructors or your advisor to submit a loaner laptop request to the Help Desk by emailing or submitting at ticket at

File Storage

Box and OneDrive are web-based file storage and collaboration applications for sharing and backup.  



Mobile Printing

Print from anywhere to the student print stations in Molstead (MOL) and Edminster Student Union Building (SUB) by going to

   • See the Mobile Printing Quick Guide for instructions.
   • Mobile Printing Cost: Black & White .05¢ or .08¢ double-sided & Color .25¢.
   • Students automatically receive $2 a semester for printing.

Video and Chat

Zoom and Big Blue Button are used at NIC for video conferencing.  Panopto is used for creating videos.


Zoom makes it easy to share screens and host real-time video conversations, host live web broadcasts, and record to a computer or cloud for easy sharing. In addition to laptops and desktops, Zoom chat and video conferencing apps are available for iPhone, iPad, or Android. 


Several instructors use BigBlueButton for video conferences in Canvas.



​​​​Panopto is a video creation and sharing platform for employees and students.


The Information Technology Help Desk works closely with the Office of eLearning to support online courses at NIC. 

eLearning's Student Resources

IT Help Desk

  • The Help Desk is the first point of contact for technical issues encountered in Canvas.


Need Assistance?

For more information, contact the Help Desk at (208) 769-3280, or submit a ticket at