Editing Certificate Renewal Tickets - Team Dynamix

Overview

As we add a certificate into our environment, we create an scheduled ticket in Team Dynamix so that ticket is automatically generated a month before the certificate expires.  This ticket notifies the "owner" of the application so they are aware that we will be reaching out to them regarding the renewal as well as creating that ticket in our queue.  This document covers how to modify this ticket for the following year if necessary as well as how to create a Certificate Renewal Scheduled ticket when we add a new server/service to our environment.

Ticket templates and schedule tickets can only be edited by their owner.  The owner can only be changed by a TD Ticket Administrators.  

Updating an existing ticket

Updating the verbiage in the notification that is sent out

The description that is in the notification email must be changed on the template.  

  1. Verify that you are the owner of the template (Holly can assist)
  2. Click on the Tickets tab
  3. Click the Gear Icon on the right side of the toolbar
  4. Click My Templates
  5. Click on the Template you want to modify - this is no no different than editing an ticket in TD.  Just click click on the Edit button and make your necessary changes and click Save 

Updating the Requestor or date/time that the ticket is created

  1. When a schedule ticket notification is sent out for a certificate renewal, that request goes to not just the NetSys team, but also the "owner" of the application which is defined in the Requestor field. Though this field is in the Ticket Template, it's the Ticket Schedule where the Requestor is defined (and is a required field in the Ticket Schedule)
  2. Verify that you are the owner of the ticket schedule (Holly can assist)
  3. Click on the Tickets tab
  4. Click on the Gear Icon on the right side of the toolbar
  5. Click on My Schedules
  6. Click on the Schedule you want to modify and click on the Edit button - this is no no different than editing an ticket in TD. 
  • Change the Requestor if need be
  • If you are changing the date of the schedule task, don't forget to review the Start/Due date at the bottom.  Since we schedule these tickets a month before the certificate is due, the Start/Due date depends on the month (31 days for most months except for Sept, April, June, and Nov which have 30 - and February's special).
  1. Just click and make your necessary changes and click Save 
Was this helpful?
0 reviews
Print Article