Clear Cache and Cookies with Keyboard Shortcuts

When you access a website, the browser caches (stores) it so that it doesn't have to keep retrieving the same information.  This allows your browser to operate quicker and more efficiently.  This stores information such as form information, shopping cart contents, and authentication information (credentials).  As a result, it could be that you are seeing cached information, not necessarily what is current on a site.  Clearing cache and cookies often solves many of the most basic browser issues that people encounter on a daily basis. 

For Chrome, Firefox, Edge and Internet Explorer on PC:

  1. Open the browser of your choice (or click on the open browser window).
  2. Press Ctrl+Shift+Delete to bring up the "Clear browsing data" window.
  3. Select All Time for your time range options.
  4. Click Clear.
  5. Close the browser and re-open it.

For Safari, Chrome, and Firefox on Mac:

  1. Open the browser of your choice or click on the open browser window.
  2. Press Shift+Command+Delete to bring up the "Clear browsing data" window.
  3. Select All Time for your time range options.
  4. Click empty or clear depending on the browser.
  5. Close/Quit the browser and re-open.
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