Click here for the full PDF version with screenshots.
Duo
What is Duo?
Duo adds a second layer of security to your online accounts by way of two-factor authentication. It requires something you know, like your username and password, with something you have, such as your phone. This prevents someone from logging in to your account, even if they know your password.
Set up Duo
Duo has a self-enrollment process that will prompt you to enroll once necessary.
- When you access a system that requires two-factor authentication, you will be promoted to enroll. The current systems requiring Duo are MyNIC, Canvas, Cardinal Mail, Self Service, Box, Softdocs Etrieve, Colleague, RDG, and VPN. You will only be prompted when you are offsite, except when using RDG. Duo is required when using RDG for onsite and offsite connections. When using RDG from offsite, you will receive an automatic push notification for your RDG connection and a second Duo prompt, with a splash screen, to authenticate to your remote device. Click Next.
- Click Next on the nex two educational prompts.
- Select Duo Mobile.
- Enter your 10-digit phone number. Click Continue. You will be asked to verify the number you entered is correct after it is entered. Note: Click I have a tablet if you wish to enroll a tablet.
- Install the Duo Mobile app on your phone or tablet that you are enrolling. Once installed, scroll down and click Next.
- The next screen will include a QR Code to scan. Open the Duo Mobile app on your phone and click the + icon in the upper right-hand corner. Duo Mobile will ask for permission to access your camera. Click Allow or OK and scan the QR code.
- Note: If you are enrolling on the same device that you have installed the Duo Mobile App on, you may not see the QR code as it will automatically detect it is the same device. If this does not occur, please click Have an activation link emailed to you instead to scan the code from an email.
- Enrollment is successful.
Send Push
- When you reach a site that requires two-factor authentication with Duo, you will be prompted to enter your username and password.
- Duo will automatically try to send a Duo Push to your phone.
- Open the Duo Mobile app on your phone or tablet and click Approve.
- You will successfully be logged in.
Note: When connecting to RDG or VPN, an automatic push will be sent to your mobile device. You will need to select approve before you can connect.
Enter a Code
- When you reach a site that requires two-factor authentication with Duo, you will be prompted to enter your username and password.
- Choose Other options.
- Open the Duo Mobile app on your phone or tablet and tap Show to view the 6-digit passcode. If you have a fob, click the power button to view your 6 digit code. Enter the passcode and click Verify.
- You will be successfully logged in.
Duo: Frequently Asked Questions
Q: Who do I contact for help with Duo?
A: Contact the IT Help Desk for assistance at (208) 769-3280.
Q: How does Duo work?
A: Once enrolled, you simply log in as always, supplying your username and password. You will be prompted on your personal device to verify the login session. That's it!
Q: I lost my phone and cannot log in. What can I do?
A: Contact the IT Help Desk for assistance at (208) 769-3280.
Q: What do I do if I receive a request to verify my login, but I did not log in?
A: Deny the request and contact the IT Help Desk right away at (208) 769-3280. Your password may have been compromised, but your account was protected from unauthorized access.
Q: I do not want to use my personal phone to verify my authentication. Is there another option?
A: You can contact the IT Help Desk at (208) 769-3280, and they can help you obtain a key fob. These are then registered to you specifically and require typing in a unique code when prompted to verify. The Duo Push application for phones just requires a tap to confirm.
Q: I do not want to participate in Duo. Do I have another option?
A: No, Duo is a required protection enhancement for sensitive student and employee data. This data is highly-sought on the Internet and commonly attacked.
Q: My email stopped working on my device. What should I do?
A: NIC supports the free Microsoft Outlook mobile application for NIC mobile email. It supports secure authentication features that some built-in mail applications do not. The Outlook mobile application is available on iOS, Android, and Windows Phone.
Q: I have personal requirements that are not supported by Duo or the authentication process. What can I do?
A: You can call the IT Help Desk at (208) 769-3280 or visit them in person to find the help you require.
Q: I need to travel and may not be able to connect my phone to the internet or cellular service. What can I do?
A: You can contact the IT Help Desk prior to your trip to arrange access as needed. Call (208) 769-3280 for assistance.
Q: Will Duo ask for my password?
A: It is NIC policy that you never provide your password to anyone else. Duo and all other NIC-related services will never ask for your password.