Duo

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Duo    

What is Duo?

Duo adds a second layer of security to your online accounts by way of two-factor authentication.  It requires something you know, like your username and password, with something you have, such as your phone.  This prevents someone from logging in to your account, even if they know your password.
 

Set up Duo

Duo has a self-enrollment process that will prompt you to enroll once necessary.  

  1. When you access a system that requires two-factor authentication, you will be promoted to enroll.  The current systems requiring Duo are Cardinal Mail, Self Service, Box, and Colleague.  You will only be prompted when you are offsite.
  2. Scroll down and click Start Setup.
  3. Select the kind of device you would like to enroll and click ContinueMobile phone is recommended.  
  4. Enter your 10-digit phone number.  You will be asked to verify the number you entered is correct after it is entered.  Click Continue.
  5. Select what kind of device you have enrolled.  
  6. Install the Duo Mobile app on your phone or tablet that you are enrolling.  Once installed, scroll down and click I have Duo Mobile.
  7. The next screen will include a QR Code to scan.  Open the Duo Mobile app on your phone and click the + icon in the upper right-hand corner.  Duo Mobile will ask for permission to access your camera.  Click Allow or OK and scan the QR code.  Once complete, click Continue.
    • Note: If you are enrolling on the same device that you have installed the Duo Mobile App on, you may not see the QR code as it will automatically detect it is the same device. If this does not occur, please click Have an activation link emailed to you instead to scan the code from an email.
  8. In the drop-down menu, choose: “Ask me to choose an authentication method” or “Automatically send this device a Duo Push”.  Click Continue to Login.
  9. Enrollment is successful.

Send Push

  1. When you reach a site that requires two-factor authentication with Duo, you will be prompted to enter your username and password.
  2. Choose Send Me a Push.  You can choose “Remember me for 14 days” to remember this device for 14 days.  Note: You will only see this option if you chose "Ask me to choose an authentication method."
  3. Open the Duo Mobile app on your phone or tablet and click Approve.
  4. You will successfully be logged in.

Enter a Code

  1. When you reach a site that requires two-factor authentication with Duo, you will be prompted to enter your username and password.
  2. Choose Enter a Passcode.  You can choose “Remember me for 14 days” to remember this device for 14 days. Enter a Passcode is all you will see if you are using a fob in lieu of a mobile device.
  3. Open the Duo Mobile app on your phone or tablet and tap on Duo -Protected North Idaho College to view the 6-digit passcode.  If you have a fob, click the power button to view your 6 digit code.  Enter the passcode and click Log In.
  4. You will be successfully logged in.


Duo: Frequently Asked Questions

Q: How does Duo work?
A: Once enrolled, you simply log in as always, supplying your username and password. You will be prompted on your personal device to verify the login session. That's it!


Q: I lost my phone and cannot log in. What can I do?
A: Contact the IT Help Desk for assistance at (208) 769-3280.


Q: What do I do if I receive a request to verify my login, but I did not log in?
A: Deny the request and contact the IT Help Desk right away at (208) 769-3280. Your password may have been compromised, but your account was protected from unauthorized access.


Q: I do not want to use my personal phone to verify my authentication. Is there another option?
A:  You can contact the IT Help Desk at (208) 769-3280, and they can help you obtain a key fob. These are then registered to you specifically and require typing in a unique code when prompted to verify. The Duo Push application for phones just requires a tap to confirm.


Q: I do not want to participate in Duo. Do I have another option?
A: No, Duo is a required protection enhancement for sensitive student and employee data. This data is highly-sought on the Internet and commonly attacked.


Q:  My email stopped working on my device. What should I do?
A: NIC supports the free Microsoft Outlook mobile application for NIC mobile email. It supports secure authentication features that some built-in mail applications do not. The Outlook mobile application is available on iOS, Android, and Windows Phone.


Q: I have personal requirements that are not supported by Duo or the authentication process. What can I do?
A: You can call the IT Help Desk at (208) 769-3280 or visit them in person to find the help you require.


Q: I need to travel and may not be able to connect my phone to the internet or cellular service. What can I do?
A: You can contact the IT Help Desk prior to your trip to arrange access as needed. Call (208) 769-3280 for assistance.


Q: Will Duo ask for my password?
A: It is NIC policy that you never provide your password to anyone else. Duo and all other NIC-related services will never ask for your password.

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Details

Article ID: 69923
Created
Wed 1/9/19 12:31 PM
Modified
Tue 8/4/20 8:12 AM